All items purchased online can be returned with a return label. We charge a return fee of 39 DKK for the return label, which will be deducted from your refund.

All items purchased online can also be exchanged/returned for free in our physical stores*.

Please register your return in our return portal if you need to send your order back, and we will get back to you with a return QR code. Then send the item back to our web warehouse by bringing the QR code to your preferred GLS parcel shop, where they will print out a return label for the parcel. It is important that you receive a receipt from the parcel shop/post office confirming that you have handed in the parcel. Remember that the original shoe box must not be used as a shipping box. Feel free to use the brown shipping box in which you originally received the item.

Please register your return in our return portal if you need to send your order back, and we will get back to you with a return QR code, which can be used for one of the packages. Then send the item back to our web warehouse by bringing the QR code to your preferred GLS parcel shop, where they will print out a return label for the parcel. It is important that you receive a receipt from the parcel shop/post office confirming that you have handed in the parcel. Remember that the original shoe box must not be used as a shipping box. Feel free to use the brown shipping box in which you originally received the item. If you are not able to return all of the packages from your order in one box all together, then please contact our customer service on online@rezetstore, who will provide extra labels for the remaining packages.

There is a parcel number on your receipt for the return shipment, which you can track. When you track the package with the given freight company and it is stated as being delivered, it has landed in the right place. After this, the processing process of your return order begins, which can take up to 14 days before the final return registration takes place, which generates an automatic return receipt by e-mail with a corresponding refund.

We will refund the amount to the payment card that was originally used at the time of purchase. This typically happens within 14 days of us receiving the return order. We send an email confirming receipt and refund once the item has been reviewed and registered in our system. Please note that if you have bought and payed for an item on our card terminal, in-store, the return and refund should also occur in one of our physical stores.

Yes, it is. It just needs to happen within 30 days of you receiving your order. Remember to present your physical delivery note or order confirmation by email.

No, unfortunately it is not. If you have purchased the item by physical appearance in one of our stores, you must also stop by one of the stores to get your money back. This must be done within 30 days from the date of purchase and upon presentation of the original purchase receipt. This also applies to Click & Collect orders which are picked up in our stores.