Adrian

Currently we only accept payments by VISA, VISA/Dankort, MasterCard, PayPal, Amex, Google Pay, Union Pay, Shop Pay or MobilePay.

There are no payment fees on rezetstore.com.

The amount will be deducted on your account as soon as the goods are shipped from our warehouse. There can never be deducted an amount greater than the one you have approved.

If we can't deliver your whole order, we will only deduct the amount for the goods we can actually deliver. 

Return and Exchange Policy at Rezet Store

We have updated our return and exchange terms. Below, you will find an overview of the current policies for purchases at Rezet Store.

The new rules take effect on February 3, 2025. Items purchased before this date are subject to the previous return policy.

Full-priced items can be returned for a refund or exchanged within 14 days from the purchase date for in-store purchases. For online purchases, the return period is 14 days from the day the package arrives at the parcel shop/post office or is delivered to the home address.

Discounted items can be returned or exchanged within 14 days from the purchase date.

Exchange to a gift card or another item in our physical stores within 30 days, with a valid receipt or order confirmation. The gift card can be used both online and in-store.

Archive items purchased in-store with more than a 50% discount are sold as-is and cannot be returned or exchanged. (Only applies to in-store purchases.)

All returns and exchanges require the item to be unused, returned in its original packaging, and accompanied by a valid receipt or order confirmation.

All items purchased online can be sent back with a return label which you can find here. We charge a return fee of 39 DKK for the label, which will be deducted from your refund.

Remember to get a return receipt from the parcel shop when you send the parcel back to us. It is very important that you do not use the original shoe box as shipping box, as it must remain intact. We will refund the money to your payment card within 14 days from the time we receive your return order.

International return orders must be sent back to us with business delivery service at your own expense.

If you wish to exchange to another size, please visit our return portal: https://rezetstore.floatanalytics.com/

• Enter your ordernumber and e-mail.
• Select the item you wish to return and click “Exchange”
• You´ll hereby be prompted to select a new size.
• As soon as we have registered your exchange request, you will receive an email with a GLS QR code.
• Please use the provided QR code to return your order in your nearest parcelshop.
• You will receive a shipping confirmation as soon as your new order has been shipped.

We cover all exchange costs, so you can swap your items without any extra expenses.

If you have any questions or need assistance, feel free to contact our customer service. We’re here to help.