• All returned or exchanged items must be unused, in their original packaging, and accompanied by a valid receipt or order confirmation.
• Returns for online purchases can be made by sending the item back to our return address or by bringing it to any Rezet Store location.
• Return shipping costs for online purchases are borne by the customer unless otherwise stated or in the case of a defect.

• In-store: Return or exchange within 14 days from the purchase date.*
• Online: Return within 14 days* from the day the package is delivered to your home address or made available at the parcel shop/post office.
  
  *Products bought on are 50% discount or more (both online &-instore) are only eligable for refunds or exchanges within 14 days from the purchase date.
  
• Exchange shipping: We cover all exchange costs, so you can swap your items free of charge.
• Extended Returns - Christmas 2025: All purchases* made from November 1st and until December 23rd are eligable for refunds or exchanges until February 1st 2026. *Products bought on a 50% discount or more are only eligable for refunds or exchange within 14 days from the purchase date. The extended return policy are the same for In-Store and online purchases at rezetstore.com.

We always aim to process returns as quickly as possible. You will receive a confirmation email within one week of returning your item. Refunds will be issued to the same payment method used at the time of purchase.

If you send the product back to us, the refund will be credited to the same credit card you used when placing your order. The repayment will typically appear in your account within two weeks of cancellation, and you will receive a confirmation email once the refund has been processed.

Please note that the return and refund process may take up to 10 working days from the date you hand in your return shipment to us. Once the process is complete, the refund will appear in your account.