Customer Service

 

You're always welcome to contact us, if you have any questions. Reach out to us via e-mail or chatsupport. Otherwise you may find an answer to your questions at out help center.

 

Opening hours Chat:

Monday - Friday: 10 - 16

Saturday - Sunday: Closed

 

You can contact us via e-mail, where we will answer you within 24 hours on working days.

 

E-mail: [email protected] 

Do you have questions directly to the stores, or want to see their opening hours? Then go straight to your local Rezet Store below.

Your return rights

You have 30 days to regret your purchase. This applies both to purchases made in our physical stores or at our webshop. The 30 days run from the day you make your purchase in our store or receive your weborder.

 

Exchange and return policy

•  Exchange right on all items up to 30 days 
•  Return right on all items up to 30 days 

•  All items purchased online can be sent back for free with return label (only orders within Denmark)

•  All items purchased online can also be exchanged/returned in our physical stores

Packaging and item condition when returning an order

Returns are only accepted if the item is returned in the same condition as when you received it. The right to return an order lapses, if you use the product in a way which obviously reduces the sales value significantly.
You can either send the order back to us, or even show up at one of our stores with the product in question.
If you choose to return your order via postal services, it is VERY IMPORTANT that you include your order number/order confirmation along with the product. Please leave all tags on the product. All sneaker items should be returned in the original box, which should be completely intact.

 

Return address

PostNord TPL AB

Att: Rezet Retur

Warehouse Väla, Gate 10-12

25464 Helsingborg

Sweden

It's very important to choose Business Parcel Service, if you want to return an international order. Otherwise, the parcel cannot be delivered at our warehouse.

 

You can also cancel your purchase by refusing to accept it or drop it off in person at one of our stores, where you will get the amount you paid in return immediately. If you choose to send the product to us, the amount will be transferred to the card you paid with or in your bank account once we have received the product and verified that the product meets the rules for withdrawal. The only cost that you have when you change your mind, is the postage to send it back to us.

 

Note We do not receive packages sent by fax. COD.

 

Attention

Prices are subject to clerical or typographical errors, for products and prices on this site, and sold out and obsolete items and sizes.