When you receive your order in several packages, a unique return label will be included in each shipment (within Denmark only). This means that you must pay attention to using the correct return label, which is attached to the specific order. The reference number on the return label must therefore match the order number which contains the item which you want to return.Feel free to contact our customer service if you have the slightest doubt about the return process for several sub-shipments linked to an order.

Please contact us at online@rezetstore.com if you need to send your order back, and we will get back to you with a return label. The shipping company appears on your return label. If you want to return an international order, it is very important to choose Business Parcel Service otherwise the parcel cannot be delivered at our warehouse. Please contact your local postal office to know more about the return cost.

We only include free return labels in shipments within Denmark. Please contact our customer service at online@rezetstore.com and ask for a new return label, which you can print yourself, if you are from Denmark.

Please contact us at online@rezetstore.com if you need to send your order back, and we will get back to you with a return label. Then send the item back to our web warehouse free of charge (within Denmark only) with your return label. The shipping company appears on your return label. It is important that you receive a receipt from the parcel shop/post office confirming that you have handed in the parcel. Remember that the original shoe box must not be used as a shipping box. Feel free to use the brown shipping box in which you originally received the item.

There is a parcel number on your receipt for the return shipment, which you can track. When you track the package with the given freight company and it is stated as being delivered, it has landed in the right place. After this, the processing process of your return order begins, which can take up to 14 days before the final return registration takes place, which generates an automatic return receipt by e-mail with a corresponding refund.

Yes, it is. It just needs to happen within 30 days of you receiving your order. Remember to present your physical delivery note or order confirmation by email.

No, unfortunately it is not. If you have purchased the item by physical appearance in one of our stores, you must also stop by one of the stores to get your money back. This must be done within 30 days from the date of purchase and upon presentation of the original purchase receipt.

When you shop at rezetstore.com or in one of our stores, you always have a 2-year right to make a complaint. If you originally bought the item on our webshop, you must send an email to online@rezetstore.com with your order number and photos as well as a description of the error. If the defective item was purchased in one of our physical stores, please contact the store and bring your item and your original receipt.

We will refund the amount to the payment card that was originally used at the time of purchase. This typically happens within 14 days of us receiving the return order. We send an email confirming receipt and refund once the item has been reviewed and registered in our system.

You are welcome to exchange your item in one of our physical stores. Otherwise, you can always send the item free of charge (only within Denmark) back to our web warehouse so you can get your money back. Next, place a new order for the item you want to receive instead. Exchange cannot be done in any other way.

No, it is not. We do not accept reservations or pre-orders, as all our items are sold on a first-come, first-served basis or via raffle. You can possibly sign up for our raffle/release reminder directly on the product page, to be informed when the given item is put up for sale.

No, it is not, but if you want to secure a specific item, you can place an order for this via the "Click & Collect" button on the webshop. You will then receive an email confirming that the item has been purchased by you and that it is subsequently ready for collection in the store.

When the countdown on the product expires, you have 10 minutes to participate in our online raffle. Here you sign up with your information, and subsequently receive an email confirming the registration. If you win the draw, you will receive an SMS and email about it. The email contains a link to the specific item, which is active for 15 minutes. If you do not click on the link and complete your order within the 15 minutes, you have lost your chance to buy the item, and it thus goes on to the next in line.

We do not do this in principle, as we prioritize selling the latest and most current styles from the current season. Certain classic styles are sometimes repeated in the new collections. If so, then there may be a restock. Please send your inquiry to online@rezetstore.com with a direct link to the item and the desired size, so we can investigate it further.

At present, it is unfortunately not possible to get a notification when a particular item comes back in stock. However, it is a technical solution that we are working to develop. We would recommend you follow us on Instagram and Facebook to be informed about the latest items.