Rue
Size guide
To find out more information about the fit of the style, please use the size and fit description in the product details.
If you are not sure about the right size, let us help you.
Your currently selected language is English.
Your currently selected location is the Germany and your order will be billed in EUR. The delivery methods, conditions of sale and delivery points will be updated when you change the country.
To find out more information about the fit of the style, please use the size and fit description in the product details.
If you are not sure about the right size, let us help you.
In Denmark we offer delivery with PostNord and GLS, while all orders (EU and Non-EU) are delivered with UPS or DHL Express. Check out the price specifications below:
Delivery Information | Denmark
We’re offering delivery with GLS and PostNord – choice is up to you. If you choose shipping to a parcel shop, GLS/PostNord will inform you when your package can be collected at the chosen location. If you want your order delivered to a business address, simply choose GLS Business Delivery. Lastly, if you want your order delivered to your home address, we offer PostNord Home Delivery. Simply make your selection when proceeding to checkout.
Delivery Information | Sweden
We offer deliveries in Sweden with PostNord. You can select whether it should be a Home Delivery or directly to a PostNord Parcel Shop.
Delivery Information | Countries within the EU
All orders to countries within EU, will be shipped with DHL Express. The specific delivery expectations will appear on the product page and in checkout, according to your pre-selected delivery country.
Delivery Information | Countries outside of EU
All orders to countries outside of EU, will be shipped with DHL Express. The specific delivery expectations will appear on the product page and in checkout, according to your pre-selected delivery country.
Orders inside Denmark:
DKK 15,- for pick-up in a Rezet Store (<1200 kr)
DKK 0,- for pick-up in a Rezet Store (>1200 kr)
DKK 30,- to a GLS Parcel Shop (<1200 kr)
DKK 0,- to a GLS Parcel Shop (>1200 kr)
DKK 40,- with GLS Business Delivery (<1200 kr)
DKK 0,- with GLS Business Delivery (>1200 kr)
DKK 30,- to a PostNord Parcel Shop (<1200 kr)
DKK 0,- to a PostNord Parcel Shop (>1200 kr)
DKK 40,- with PostNord Home Delivery (<1200 kr)
DKK 0,- with PostNord Home Delivery (>1200 kr)
Orders in Sweden:
SEK 50,- to a PostNord Parcel Shop (<1800 SEK)
SEK 0,- to a PostNord Parcel Shop (>1800 SEK)
SEK 80,- with PostNord Home Delivery (<1800 SEK)
SEK 0,- with PostNord Home Delivery (>1800 SEK)
Orders within EU (delivered with DHL Express)
Expected delivery: 2-5 working days
Prices from 25 EUR.
Orders outside EU (delivered with DHL Express)
Expected delivery: 3-6 working days
Prices from 27 EUR.
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those. We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.
INFO! Orders to be delivered to countries outside of EU will be shipped as DAP (Delivered At Place) why Rezet Sneaker Store doesn’t take the responsibility for any locally added customs or VAT. We do therefore encourage you to contact your local VAT authorities if you have any questions.
You can choose to pick up your order yourself in one of our stores. This also appears as an option in the checkout.
ATTENTION! However, you must wait for a message from us that the package is ready for collection. Your goods can then be collected within the store's normal opening hours.
Currently we only accept payments by VISA, VISA/Dankort, MasterCard, PayPal, Amex, Google Pay, Union Pay, Shop Pay or MobilePay.
There are no payment fees on rezetstore.com.
The amount will be deducted on your account as soon as the goods are shipped from our warehouse. There can never be deducted an amount greater than the one you have approved.
If we can't deliver your whole order, we will only deduct the amount for the goods we can actually deliver.
Return and Exchange Policy at Rezet Store
We have updated our return and exchange terms. Below, you will find an overview of the current policies for purchases at Rezet Store.
The new rules take effect on February 3, 2025. Items purchased before this date are subject to the previous return policy.
Full-priced items can be returned for a refund or exchanged within 14 days from the purchase date for in-store purchases. For online purchases, the return period is 14 days from the day the package arrives at the parcel shop/post office or is delivered to the home address.
Discounted items can be returned or exchanged within 14 days from the purchase date.
Exchange to a gift card or another item in our physical stores within 30 days, with a valid receipt or order confirmation. The gift card can be used both online and in-store.
Archive items purchased in-store with more than a 50% discount are sold as-is and cannot be returned or exchanged. (Only applies to in-store purchases.)
All returns and exchanges require the item to be unused, returned in its original packaging, and accompanied by a valid receipt or order confirmation.
All items purchased online can be sent back with a return label which you can find here. We charge a return fee of 39 DKK for the label, which will be deducted from your refund.
Remember to get a return receipt from the parcel shop when you send the parcel back to us. It is very important that you do not use the original shoe box as shipping box, as it must remain intact. We will refund the money to your payment card within 14 days from the time we receive your return order.
International return orders must be sent back to us with business delivery service at your own expense.
If you wish to exchange to another size, please visit our return portal: https://rezetstore.floatanalytics.com/
We cover all exchange costs, so you can swap your items without any extra expenses.
If you have any questions or need assistance, feel free to contact our customer service. We’re here to help.
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