Terms of service
General information
Company Name: RZ ApS
CVR: 44 59 67 76
Address: Grønnegade 1, 1. 1107 Copenhagen K
Mail: online@rezetstore.com
1. Order submission
Once you have placed an order on rezetstore.com, you will automatically receive a mail where it is clear which styles you just ordered. This mail is not a confirmation of your order and there are not entered a legally binding agreement between you and Rezet Sneaker Store.
Only after you have received the order confirmation mail confirming which styles we can deliver to you there is entered an agreement.
If you have not received your order confirmation, please check your inbox for unwanted/spam mails as our order confirmations unfortunately sometimes ends there.
If that is not the case, please contact us at online@rezetstore.com, so we can help you.
2. Wrong prices
If a price is obviously wrong, and you reasonably should have discovered it, we are not obliged to send the product at the wrong price.
3. Payment
Currently we only accept payments by VISA, VISA/Dankort, MasterCard, PayPal, Amex, Google Pay, Union Pay, Shop Pay or MobilePay.
There are no payment fees on rezetstore.com.
The amount will be deducted on your account as soon as the goods are shipped from our warehouse. There can never be deducted an amount greater than the one you have approved.
If we can't deliver your whole order, we will only deduct the amount for the goods we can actually deliver.
4. Delivery
In Denmark we offer delivery with PostNord and GLS, while all orders (EU and Non-EU) is being delivered with DHL Express. Check out the price specifications below:
Please pay attention to the following:
- Delivery times are guiding and estimates.
- Specific products can be excluded from ‘Free shipping’
- Orders to be delivered to countries outside of the EU, may be subject to local customs and VAT. We do therefore encourage you to contact your local VAT authorities if you have any questions.
In Denmark we’re offering delivery with GLS and PostNord – choice is up to you. If you choose shipping to a parcel shop, GLS/PostNord will inform you when your package can be collected at the chosen location. If you want your order delivered to a business address, simply choose GLS Business Delivery. Lastly, if you want your order delivered to your home address, we offer PostNord Home Delivery. Simply make your selection when proceeding to checkout.
We also offer deliveries in Sweden with PostNord and you can select whether it should be a Home Delivery or directly to a PostNord Parcel Shop.
All orders to countries within EU, will be shipped with DHL Express. The specific delivery expectations will appear on the product page and in checkout, according to your pre-selected delivery country.
All orders to countries outside of EU, will be shipped with DHL Express. The specific delivery expectations will appear on the product page and in checkout, according to your pre-selected delivery country.
Shipping prices
Orders inside Denmark:
DKK 15,- for pick-up in a Rezet Store (<1200 kr)
DKK 0,- for pick-up in a Rezet Store (<1200 kr)
DKK 30,- to a GLS Parcel Shop (<1200 kr)
DKK 0,- to a GLS Parcel Shop (>1200 kr)
DKK 40,- with GLS Business Delivery (<1200 kr)
DKK 0,- with GLS Business Delivery (>1200 kr)
DKK 30,- to a PostNord Parcel Shop (<1200 kr)
DKK 0,- to a PostNord Parcel Shop (>1200 kr)
DKK 40,- with PostNord Home Delivery (<1200 kr)
DKK 0,- with PostNord Home Delivery (>1200 kr)
Orders in Sweden:
SEK 50,- to a PostNord Parcel Shop (<1800 SEK)
SEK 0,- to a PostNord Parcel Shop (>1800 SEK)
SEK 80,- with PostNord Home Delivery (<1800 SEK)
SEK 0,- with PostNord Home Delivery (>1800 SEK)
Orders within EU (delivered with UPS or DHL Express)
Expected delivery: 2-4 working days
Prices from 25 EUR.
Orders outside EU (delivered with UPS or DHL Express)
Expected delivery: 3-5 working days
Prices from 27 EUR.
INFO! Orders to be delivered to countries outside of EU will be shipped as DAP (Delivered At Place) why Rezet Sneaker Store doesn’t take the responsibility for any locally added customs or VAT. We do therefore encourage you to contact your local VAT authorities if you have any questions.
5. Right of withdrawal
You always have 30 days to regret your order when you shop at rezetstore.com no matter which products you purchased. You can send an e-mail to online@rezetstore.com or use the standard withdrawal form.
The withdrawal period will expire 30 days after you have received your order. If you regret your purchase, you can refuse to accept the package or completely fail to retrieve it.
If your order was originally sent to an address outside Denmark, you have to contact our customer service at online@rezetstore.com for the exact return procedure.
You can also choose to exchange or return your item in one of our five physical stores in Denmark. Remember to bring the enclosed invoice.
6. Return of goods
We have updated our return and exchange terms. Below, you will find an overview of the current policies for purchases at Rezet Store.
The new rules take effect on February 3, 2025. Items purchased before this date are subject to the previous return policy.
Full-priced items can be returned for a refund or exchanged within 14 days from the purchase date for in-store purchases. For online purchases, the return period is 14 days from the day the package arrives at the parcel shop/post office or is delivered to the home address.
Discounted items can be returned or exchanged within 14 days from the purchase date.
Exchange to a gift card or another item in our physical stores within 30 days, with a valid receipt or order confirmation. The gift card can be used both online and in-store.
Archive items purchased in-store with more than a 50% discount are sold as-is and cannot be returned or exchanged. (Only applies to in-store purchases.)
All returns and exchanges require the item to be unused, returned in its original packaging, and accompanied by a valid receipt or order confirmation.
For any questions, please contact our customer service or visit one of our stores.
7. Recovery of amounts
If you regret your purchase within 30 days, you will of course get back the amount you paid to Rezet Sneaker Store.
The repayment will be made to the same credit card you used when ordering if you send the product back to us. Within two weeks after the cancellation you will receive a refund of the money to your account and you will have an email sent to you as confirmation.
If you choose to return your purchase in one of our stores, you can withdraw up to 500 kr cash. The remaining amount will be refunded on your credit card or as a voucher to our stores.
8. Complaints
When you shop at rezetstore.com, you always have 2 years of warranty.
If you think your product has a defect, you must immediately contact our customer service at online@rezetstore.com.
In addition, please send pictures of the error and proof that the goods purchased from us in form of your invoice or order confirmation together with a clear description of what the problem is about.
Then we will get back to you with the further procedure.
The warranty does not cover defects, damage or usage that has arisen because of lacking maintenance and inappropriate use of the product.
9. Personal data and cookies
When you make an order at rezetstore.com, Rezet Store needs your informations including name, address, phone number, e-mail address and payment data, in order to make it possible for us to to deliver your order to you, and to provide you with the progress of your order. If you want to read more about how we handle and use data, as well as information about your rights, please refer to our privacy policy.
Rezet Store uses cookies to keep track of the items you have addded to the shopping cart, general statistics about the use of the website. A cookie is a small text file that is stored on the computer you use when ordering at our website. Rezetstore.com may contain links to other websites that are outside of Rezet Store's control. Rezet Store can not assume responsibility for your privacy or for the content of these websites. Rezet Store offers these links only to make it easier for you to find more information on specific topics. Information about the items ordered from such websites is not included in the description of the items ordered in the agreement between you and us (Rezet Store).
10. Information about complaints
If you, as a customer, want to complan about your purchase/order, please contact our Customer Service at online@rezetstore.com. If unsuccesful, you can send a complain to:
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
If you live in another EU-country than Denmark, you have the possibility to complain to the EU-commisions onlineportal of complaints here - http://ec.europa.eu/odr