Your return rights
Return and Exchange Policy at Rezet Store
We have updated our return and exchange terms. Below, you will find an overview of the current policies for purchases at Rezet Store.
The new rules take effect on February 3, 2025. Items purchased before this date are subject to the previous return policy.
Full-priced items can be returned for a refund or exchanged within 14 days from the purchase date for in-store purchases. For online purchases, the return period is 14 days from the day the package arrives at the parcel shop/post office or is delivered to the home address.
Discounted items can be returned or exchanged within 14 days from the purchase date.
Exchange to a gift card or another item in our physical stores within 30 days, with a valid receipt or order confirmation. The gift card can be used both online and in-store.
Archive items purchased in-store with more than a 50% discount are sold as-is and cannot be returned or exchanged. (Only applies to in-store purchases.)
All returns and exchanges require the item to be unused, returned in its original packaging, and accompanied by a valid receipt or order confirmation.
For any questions, please contact our customer service or visit one of our stores.
About exchanges
If you are not satisfied with the size of your item, we offer a 14 day exchange policy online to a new size of your choice and 30 days in-store
The 14 days are valid from the day you purchase your order in a physical store or, for online orders, from the day the package is delivered to the chosen delivery address.
If you wish to exchange to another size, please visit our return portal: https://rezetstore.floatanalytics.com/
- Enter your ordernumber and e-mail
- Select the item you wish to return and click “Exchange”
- You´ll hereby be prompted to select a new size.
- As soon as we have registered your exchange request, you will receive an email with a GLS QR code.
- Please use the provided QR code to return your order in your nearest parcelshop.
- You will receive a shipping confirmation as soon as your new order has been shipped.
We cover all exchange costs, so you can swap your items without any extra expenses.
If you have any questions or need assistance, feel free to contact our customer service. We’re here to help.
Packaging and item condition when returning an order
Returns are only accepted if the item is returned in the same condition as when you received it. The right to return an order lapses, if you use the product in a way which obviously reduces the sales value significantly.
Please note that we do not receive packages sent by COD or shipments to be picked up at the post office.
Remember always to pack the product securely in a box when you send it back, so the product and the original shoebox will not be damaged during transport.
You can by advantage use the cardboard box you originally received the goods in.
Return of several shipments
You may risk receiving your order in several packages if you order more than one item at the same time.
If you need to return your order please contact us at online@rezetstore.com and we will send you a return label.
The reference number on the return label must therefore match the order number, which contains the item that you want to send back.
Feel free to contact our customer service if you have the slightest doubt about the return process for several sub-shipments linked to an order.
Refunds
We always try to process all returns as quickly as possible so you can get your refund. You will receive a confirmation email within a week of returning the item. Any refunds will be returned to the same payment method you used when you placed the order.
The repayment will be made to the same credit card you used when ordering if you send the product back to us. Within two weeks after the cancellation you will receive a refund of the money to your account and you will have an email sent to you as confirmation.
Please note that it can take up to 14 days before the return process is over and you can see the details in your account.
Return Address
Ackro/Milcom
Smedeland 9-11, 2600 Glostrup
It's very important to choose Business Parcel Service, if you want to return an international order.
Otherwise, the parcel cannot be delivered at our warehouse.